Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sales items unfortunately are not eligible for return, exchange or refund.
Crystals & Stones
Crystals and stones, either polished or raw, can NOT be returned or refunded unless broken during transit. We do not accept the return based on crystal characteristics or on change of mind. Please provide detailed photos of the item and packaging to launch an investigation with the courier. Failure to provide this information with 24 hours of receiving your shipment will forfeit your right for a refund or exchange. Refund will be issued to the full value of the item excluding shipping costs.
Jewelry & Non-Crystal item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Earthestic do not reimburse return shipping charges on exchanges based on change of mind.
The item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email on earthestic.business@gmail.com on the same day your receive the items.
Only regular price items can be returned, exchanged, or refunded.
"At Earthestic, we strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help."
"Please note that certain items, such as personalized or perishable products, are not eligible for return or refund."
"For further assistance or inquiries regarding our refund and return policy, please don't hesitate to contact our customer service team."
"Returned items must be in their original condition, unused, and with all tags attached for a full refund or exchange."
"We stand behind the quality of our products. If you receive a damaged or defective item, we'll gladly replace it or provide a full refund. Just let us know within 14 days of receipt, and we'll take care of the rest."
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail earthestic.business@gmail.com